This is an English translation of the privacy policy of poliklinikasente.com, provided for the convenience of visitors who do not read Serbian. It is not a legally binding document. Only the Serbian version, Politika privatnosti, is authoritative.
The translation may contain errors or imprecise wording, and some legal terms have no exact equivalent in English. It may also lag behind the Serbian original after an update. In the event of any discrepancy, ambiguity or dispute over meaning, the Serbian text prevails.
The law of the Republic of Serbia applies regardless of the language in which you read this document. If anything here matters to a decision you are making, please read the Serbian version or contact us and we will explain it.
Merodavna je isključivo srpska verzija ovog dokumenta. Engleski tekst je informativan prevod i može sadržati greške.
01Data controller
The controller of personal data within the meaning of the Personal Data Protection Act of the Republic of Serbia (Zakon o zaštiti podataka o ličnosti, Official Gazette of the RS, no. 87/2018) is:
Poliklinika Sente
| Address | Lajoša Joa 4A, 24000 Subotica, Republic of Serbia |
| Phone | 024 520 698 · 066 52 32 899 |
| pksente4a@gmail.com | |
| Company number (MB) | 56426043 |
| Tax number (PIB) | 103392167 |
For any question regarding the processing of your data you may contact us by phone or at the e-mail address above.
02What this policy covers
This policy relates exclusively to the website poliklinikasente.com.
The processing of patients' health data — medical records, test results, charts and registers created during examination and treatment — is governed by healthcare regulations and by the internal rules of the Polyclinic, and is the subject of a separate document which you may request at the reception desk.
03What data the website collects
The website does not collect your personal data. The page has no contact form, no booking form, no newsletter sign-up, no user accounts and no other field for entering data.
The doctor search on the page runs entirely in your browser — what you type is not sent anywhere and is not recorded anywhere.
Appointments are booked by phone or in person. Any data you give us on that occasion is processed as part of our healthcare activity, not through the website.
04Cookies
The website does not set cookies. We do not use Google Analytics, Meta Pixel or any other tool for analytics, visitor tracking or advertising. That is also why there is no cookie consent banner on the site — there is nothing to consent to.
Should this change in the future, this policy will be updated, and your consent will be requested before any cookie that is not strictly necessary for the operation of the website is placed.
05Third-party services loaded by the page
In order to display typography, visual effects and photographs, your browser downloads files from the following services when the page opens. During that download, and by the nature of internet communication, your IP address and basic information about your browser and device are passed to those services:
| Service | Purpose | Provider |
|---|---|---|
| Google Fonts | the Fraunces and Inter typefaces | Google Ireland Limited |
| Cloudflare cdnjs | graphics library (Three.js) | Cloudflare, Inc. |
| Sanity CDN | photographs of doctors | Sanity.io |
These services do not set cookies on our website and are not used to track visitors for marketing purposes. Some of them have servers outside the Republic of Serbia, including in the United States of America.
Links to other websites
The website contains links to Google Maps, to the Polyclinic's Facebook page and to the biramdoktora.rs portal. Those services load only once you click the link yourself, and from that moment their own privacy policies apply, over which we have no influence.
06Hosting server logs
Like every website, this one sits on a server which automatically records technical data about each access: IP address, date and time, the address of the requested page, and the type of browser and operating system.
These logs are created automatically, are necessary for operation, security and fault resolution, are not linked to your name or to any other data, and are not used for profiling. The legal basis is the legitimate interest of the controller — ensuring the stable and secure operation of the website.
07Data you send us yourself
If you contact us by e-mail or by phone, we process the data you give us on that occasion (name, contact details, content of the message) — solely in order to answer your enquiry or to book an appointment. The legal basis is taking steps at your request, that is, the provision of a healthcare service.
We do not pass that data on to third parties, except where required by law.
08Retention periods
- Hosting server logs — in accordance with the hosting provider's policy, as a rule up to 12 months.
- E-mail correspondence — for as long as the purpose for which it arose lasts, and at most up to one year after the last communication.
- Medical records — for the periods prescribed by healthcare regulations, independently of this policy.
09Your rights
In accordance with the Personal Data Protection Act, you have the right to:
- be informed about the processing and to be granted access to your data;
- request the correction of inaccurate data and the completion of incomplete data;
- request the erasure of data where there is no longer a basis for processing it;
- request the restriction of processing;
- object to processing based on legitimate interest;
- request data portability;
- withdraw your consent, where processing is based on consent, without affecting processing carried out up to that point.
You may send your request to pksente4a@gmail.com or by post to the address of the Polyclinic. We will reply within the period prescribed by law.
Right to lodge a complaint. If you consider that your data has been processed contrary to the law, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection — poverenik.rs, Bulevar kralja Aleksandra 15, 11120 Belgrade.
10Security
The website is delivered exclusively over an encrypted HTTPS connection. We apply technical and organisational protection measures appropriate to the nature of the data we process.
11Minors
The website is not intended for independent use by children and does not collect data about minors. An appointment for a minor is booked by a parent or legal guardian.
12Changes to this policy
We may amend this policy if the way the website works changes, or if the regulations change. The version in force is always published on this page, with the date of the last amendment. The Serbian version is the one that is amended first; this translation is updated afterwards and may temporarily be out of date.
This English translation: 12 September 2026. Informative only — the Serbian version is authoritative.